Contact
We accept questions about problems, purchases, and anything else by email.
Include your device model, OS and Leno version, what happened, and the message shown on screen. Do not attach original videos or screenshots containing personal information unless we ask for them.
Frequently asked questions
Does Leno move my original videos?
No. Original videos stay on your device. Leno temporarily sends lightweight video needed for AI processing, and exports the finished Vlog to your device.
Will Leno post my video automatically?
No. You decide whether to share or post an exported Vlog.
Does editing the same video use my allowance again?
When Leno can verify it as the same material, re-editing or reusing it in another Vlog does not consume the footage allowance again.
How do I cancel my subscription?
Cancel through subscription management in the App Store or Google Play where you purchased it. Deleting the app does not cancel a subscription.
My purchased plan is not shown
Confirm that you are using the same store account as the purchase, then try “Restore purchases” in the app. If the issue continues, contact us with the time of the issue and store name, but do not send your full order number or payment details.
How do I stop sharing usage analytics?
In the app, change your choice from settings in the upper-right corner of Home. On this site, use “Analytics settings” in the footer. Disabling sharing does not change the main functions.